Last updated 13 September 2026
These terms govern use of RecallHook, operated by Perpetua Digital Holdings LLC ("we", "us"). By using the service you agree to them. If you are agreeing on behalf of a company, you confirm you may bind it.
RecallHook reads publicly published recall notices from the U.S. Consumer Product Safety Commission, the Food and Drug Administration, and the USDA Food Safety and Inspection Service, and compares them against a product catalog you provide. When it finds a possible correspondence, it tells you.
RecallHook finds candidates for you to review. It is not a compliance guarantee, and it is not a substitute for the official notice.
Matching is a comparison of text and product codes. Like any such comparison it can be wrong in both directions:
You remain responsible for your own regulatory obligations and for deciding what to do about any product you sell. Always confirm against the official agency notice before acting. Do not use RecallHook as your only means of learning about recalls affecting your inventory.
Keep your credentials secure and your contact details current. You are responsible for activity under your account. Administrator accounts require two-factor authentication. Tell us promptly if you believe an account has been compromised.
Your catalog remains yours. You grant us only the permission needed to operate the service for you: storing it, comparing it against recall notices, and sending you the results. Handling of personal information is described in our Privacy Policy. You confirm you are entitled to give us the data you upload.
Recall data originates from U.S. federal agencies and is public domain; our compilation and presentation of it are not.
Paid plans are billed in advance through Stripe at the price shown when you subscribe. Fees are non-refundable except where required by law or where we agree otherwise in writing. You may cancel at any time, effective at the end of the period you have paid for. We will give reasonable notice before changing a price.
We aim to keep the service running and the recall data current, but we do not commit to a specific uptime or data-freshness level unless we have agreed one with you in writing. Agency feeds are outside our control and can change format, lag, or fail.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the service will identify every recall relevant to your catalog, that its matches will be correct, or that it will be uninterrupted or error-free.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost revenue, product recalls, regulatory penalties, product-liability claims, or reputational harm, arising from your use of or inability to use the service — including any failure to identify a recall.
Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the event giving rise to the claim. If you have paid us nothing, our total liability is limited to one hundred U.S. dollars.
You agree to indemnify us against third-party claims arising from your use of the service, the data you upload, or your breach of these terms.
You may stop using the service at any time. We may suspend or end an account that breaches these terms, or discontinue the service with reasonable notice. On termination you may request an export of your catalog for thirty days.
We may update these terms. Material changes will be announced by email or in the console before they take effect, and continued use afterwards means you accept them.
These terms are governed by the laws of the State of New York, excluding its conflict-of-laws rules. The state and federal courts located in New York have exclusive jurisdiction.
Perpetua Digital Holdings LLC · 198 Hulsetown Road, Chester, NY 10918 · [email protected]